FAQs

Quincy Lakes FAQs

Last Update: 1/29/2026

Amenity Access

Pool

What are the operating hours of the pool?

The pool season typically runs from May until September. 

How many guests can I have at the pool? 

Residents are permitted up to 2 guests at any time. 

Is alcohol allowed at the pool?

 Use of alcohol is strictly prohibited at the pool. 

Clubhouse/Community Center

How can I reserve the clubhouse for a party?

The clubhouse can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar. 

Is alcohol allowed at the clubhouse?

Use of alcohol is strictly prohibited at the clubhouse. 

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq .

Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Architectural Review section of TownSq. 

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

What is the status of my application?

If you have not heard from the Community Manager or Architectural Committee within 21 days from the date of submission, please submit a request via TownSq 

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

What is the trash/waste pick-up schedule for my community?

Trash is picked up every Tuesday and recycling is picked up every other Tuesday

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com  Additional contact information is available on the notice you received.  

I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue. 

When does your compliance driver come through our community?

The schedule will vary, our compliance drivers typically visit the community on a monthly basis. 

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

• TownSq App: Submit a request via our web and mobile application.  

• Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

• Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
• Community Manager: Please submit a TownSq request or email CDQCYmanager@goodwin-co.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(CDQCY) – Quincy Lakes

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (CDQCY) in the memo section of your check. 

Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

Your Property Code is CDQCY

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the first of each month and considered late if not paid by the 21^st of the month

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance. 

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. 

Live Chat is available on our website at www.goodwin-co.com. 

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible. 

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com 

Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com 

Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

Resales

How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via Community Archives at communityarchives.com

How much does a lender questionnaire cost?

Visit the Community Archives at communityarchives.com  for pricing. 

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives at communityarchives.com

I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via Community Archives at communityarchives.com

Rules/Regulations

What is the community's rental/leasing policy?

• Owners may lease only their entire unit, not a portion of it. All leases must be in writing and must state that the lease and the tenant’s occupancy are subject to the association’s governing documents, including the declaration, bylaws, and rules and regulations. Any violation by the tenant is considered a default under the lease. Owners must provide a copy of the lease to the Board or managing agent within 10 days of execution. Leasing for transient or hotel purposes, or for terms less than 30 days, is not permitted.
• Absentee owners are required to provide the management agent with their current address and phone number, as well as the name and phone number of their tenants and a copy of the lease agreement within 10 days of vacating their unit.
• Tenants must comply with all association rules and regulations. Any infractions or penalties will be charged to the homeowner after notice and an opportunity for a hearing.
• Owners are responsible for ensuring tenants are informed of all applicable rules, such as parking regulations, prior to move-in. Fines for violations by tenants will be assessed against the owner’s property

What is the community's pet policy?

• Only domesticated dogs, cats, birds, or fish are allowed in units. No animals, livestock, reptiles, or birds (other than those listed) may be kept on the property. Pets must not be kept for commercial purposes and must comply with all city, county, and state animal ordinances.
• Dogs must be on a handheld leash and under the control of a person capable of managing the animal when outdoors and not confined by a fence. All pets must be under the owner's control at all times.
• Owners must immediately pick up any waste left by their animals on common elements. Waste in fenced yards must be picked up at least once a day and disposed of in tightly closed plastic bags in the resident's own trash container.
• Pets may not be tied or chained to balconies, patios, or other common elements. Any animal found tied or chained may be removed by the association or its agent.
• No pet is allowed to make excessive noise or otherwise cause unreasonable annoyance to other residents, as determined by the Board of Directors. Fines may be assessed for violations.
• No pets are allowed in the pool area, except for companion animals for those with disabilities

What is the community's parking policy?

• All resident vehicles must display a valid Parking Decal issued by the Association. Decals are assigned to specific vehicles, and there are limits and fees for additional decals per unit. Temporary permits are available for rental or loaner cars. Vehicles without proper decals are subject to fines and/or towing.
• Certain vehicles are prohibited from parking in the community, including junk or inoperative vehicles, vehicles without current license plates, recreational vehicles (RVs, boats, campers, jet skis), commercial vehicles (as defined by size, equipment, or signage), oversized vehicles, and any type of trailer.
• Vehicles may not park in fire lanes, snow lanes, within 5 feet of a corner, within 6 feet of a fire hydrant, in handicapped spaces without proper identification, or in a way that obstructs access to another’s assigned space, garage, or unit. Double parking and parking that poses a safety risk are also prohibited. Violations may result in towing at the owner’s expense, sometimes without notice.
• Parking in any space is limited to two weeks without being driven. For longer periods, residents must notify the manager in writing. Parking by residents or guests in unassigned spaces is limited to 48 hours without being moved^[4].
• All vehicles must be licensed, equipped with approved noise control devices, and operated in a manner that does not disturb residents. Off-road vehicles are not allowed on sidewalks or grass.
• Vehicles must not block sidewalks or access for pedestrians or snow removal equipment. The Association is not responsible for any damage or expenses related to towing for rule violations.
• Emergency vehicles may be parked if specific criteria are met, such as being required for employment, under a certain weight, and not obstructing access.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:  

• Easily communicate with neighbors, community managers, and board members  
• Manage your account and pay online 
• Get up-to-date community news and events 
• Request and review status of service inquiries 
• Participate in community polls 
• Access community forms and documents 

And more… 

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:  

Using a computer please Visit TownSq, you have two options to register: 

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.  

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.  

Be sure to verify the “Community account information” is correct before clicking “Confirm”  

Enter Password and Confirm password  

Click on Sign up 

Click Explore Town Sq  

Sign up with Account Number: You will be prompted to enter the following information:  

• Zip/Postal code 

 • Account number  

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed. 

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account 

I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.  

Live Chat is available on our website at www.goodwin-co.com.  

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link. 

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.  

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.